Frequently Asked Questions
First time shopping CBD Products? Looking for informations about our products, delivery and payment options? Find your answers on our FAQs page or contact us directly!
Why Should I Care For Lab-Results?jelenaLab tests are conducted to verify CBD potency, THC levels, residual solvents, and contaminants. Always make sure they’re up to date and are from a third-party lab.
Can Vaping CBD Oil Get Me High?jelenaNo, taking CBD hemp oil will not get you high, if it doesn't contain THC. Our CBD hemp oil is derived from industrial hemp and contains less than 0.3% of THC
Why do I need CBD vape batteries?jelenaYou’ll have a hard time using a CBD vape if it isn’t properly charged. That’s where preheat bud touch vape pen battery comes in! CBD vape cartridge battery is a necessary component of any CBD vape rig. They are the element that keeps your vape alive and running.
What is CBD Vape oil?jelenaCBD Vape oils are custom crafted and enriched with popular strain terpenes to enhance the vaping experience. Our CBD Vape Oil is made with the highest quality ingredients. CBD vape oil, also called CBD vape tincture or CBD vape juice, is a pure form of CBD extract in a base of oil (MCT oil, in this case) to form a liquid CBD that can serve a variety of purposes.
Do I receive an invoice for my order?Damian MarcYes, you will receive the email with your order number immediately.
What exactly happens after ordering?Damian MarcYou will receive the email confirming your order, as well as your order number. Make sure that your shipping information is correct. Once your order is shipped, you will receive additional email with the USPS tracking number.
How secure is shopping in the Online Shop? Is my data protected?Damian MarcWe are using the most secure and highest encryption technology available for our site. But how do you know that? Before you type your card details into a website, ensure that the site is secure. Look out for a small padlock symbol in the address bar (or elsewhere in your browser window) and a web address beginning with https:// (the s stands for ‘secure‘).
How long will delivery take?Damian MarcGenerally all packages are shipped out via USPS within 24-48 hours after payment has been processed. Monday thru Friday. USPS Priority is 2 – 4 business days. Once your package has shipped you will receive a USPS tracking number for your order.
Which payment methods are accepted in the Online Shop?Damian MarcWe accept all VISA and MasterCards. Debit and Credit. If you prefer to place your order over the phone please give us a call at 888-803-1530.
Can you ship internationally?Damian MarcWe currently are not shipping internationally.
What are the delivery charges for orders from the Online Shop?Damian MarcWe are shipping all of our products via USPS Priority Mail. For orders over $99 Shipping is FREE. USPS Express Mail Shipping is available as well for additional cost.